Reliable Annual Maintenance Contracts for Your Business Software
AL SAHRAA provides tailored Annual Maintenance Contracts (AMC) for applications and IT systems, ensuring uptime, security patching, performance tuning, and prioritized support for businesses across the UAE, with special focus on Dubai and Ajman.
Overview
An AMC with AL SAHRAA ensures your critical software and systems receive scheduled maintenance, security updates, and performance optimization to reduce downtime and extend system life. Our plans are tailored by system type and business need, from web and mobile apps to legacy desktop solutions. Clients get defined SLAs, prioritized tickets, regular health checks, and version update management to keep systems secure and compliant. We coordinate with your team for maintenance windows and provide transparent reporting after each activity. Our technicians follow documented change-control and rollback procedures to minimize risk during updates and fixes. For Dubai and Ajman customers, we offer local support options and fast response times to keep operations running smoothly.
What to prepare
- List of applications and versions to be covered
- Access credentials or secure access plan (per company policy)
- Existing maintenance or vendor contracts
- Disaster recovery and backup procedures
- Preferred maintenance windows and contact points
- Compliance or regulatory requirements (if any)
- Deployment architecture diagram (if available)
How the process works
- Assessment: review systems, architecture, and support needs to propose an AMC tier.
- Proposal & SLA: define coverage, response times, maintenance windows, and pricing.
- Onboarding: knowledge transfer, access setup, baseline health check, and monitoring configuration.
- Execution: scheduled maintenance, patching, backups, and incident resolution per SLA.
- Reporting & Review: regular status reports and quarterly reviews to adjust the plan.
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What does an AMC cover for my business applications?
An AMC typically covers scheduled preventive maintenance, security patches, bug fixes, performance tuning, backups verification, monitoring, and agreed response times for incidents as defined in the SLA.
How are response times and priorities handled?
Response times and ticket priorities are established in the SLA. Critical issues affecting production availability receive highest priority and expedited response; lower-severity items are handled within standard SLA windows.
Can I customize the AMC for specific applications or hours?
Yes. We build AMC plans to match application criticality, required coverage hours (business hours or 24/7), and specific service requirements such as on-site visits or remote-only support.
How do you ensure updates won’t disrupt our operations?
We use scheduled maintenance windows, staging validations, change control, and rollback procedures. Critical updates are tested in a non-production environment before production deployment when possible.
Do you support legacy and custom-built systems under AMC?
Yes. We support web, mobile, desktop, and legacy systems. Scope and pricing are based on system complexity, technology stack, and availability of documentation or source code.
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