Resolve Rejected Health Claims Quickly — Review, Correct, Resubmit
We help individuals and employers in the UAE review rejected health insurance claims, correct issues, and manage resubmission to insurers to improve the likelihood of reimbursement and reduce administrative burden.
Overview
AL SAHRAA reviews denied or partially paid health insurance claims to identify the root causes — administrative errors, coverage exclusions, coding or documentation gaps, or insurer processing mistakes. We provide a clear action plan outlining what to correct and why the denial occurred. Our team prepares corrected claim forms, collects supporting documentation, and drafts insurer-ready appeal letters. We ensure submission follows insurer timeframes and policy terms to avoid further delays. We act as your liaison with insurers and healthcare providers, tracking the resubmission and providing status updates. For corporate clients, we can integrate findings into policy administration to reduce future denials and streamline employee claim handling. If additional steps are needed, such as escalation to an ombudsman or arbitration guidance, we explain options and assist in preparing the necessary materials while keeping you informed of likely timelines and next steps.
What to prepare
- Copy of the insurer denial/adjustment notice
- Health insurance policy or membership card
- Original hospital/clinic invoices and receipts
- Medical reports, prescriptions and diagnostic test results
- Physician referral letters (if applicable)
- Completed claim form or corrected billing codes
How the process works
- Initial intake: collect claim details, policy information and denial notice
- Denial analysis: identify reasons and list required corrections or documents
- Document preparation: obtain medical records, invoices, coding corrections and prepare appeal letter
- Resubmission: submit corrected claim to insurer and confirm receipt
- Follow-up & escalation: track status, respond to insurer queries and advise on next steps
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
How quickly can you review a rejected claim?
We usually complete an initial review within 2–5 business days after receiving all relevant documents and the insurer denial notice.
Do you guarantee claim approval after resubmission?
We cannot guarantee insurer approval, but we will identify correctable issues, prepare a compliant resubmission, and advise on escalation options to improve chances.
Can you handle claims for corporate employee groups?
Yes — we support individual and corporate group claims, including SMEs and large corporate plans, and can provide recommendations to reduce future denials.
Will you contact my insurer on my behalf?
With your consent, we liaise directly with insurers and healthcare providers to submit documents, clarify queries and track appeal progress.
What if the insurer requires additional medical documentation?
We will notify you promptly, request the necessary records from the provider, and assist in assembling and submitting them to the insurer.
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