Fast, compliant pre-approval & prior authorization support for UAE health plans
We handle the administrative steps to obtain medical pre-approvals and prior authorizations from insurers in the UAE, reducing delays and helping patients and employers understand coverage and requirements.
Overview
AL SAHRAA provides hands-on support to secure insurer pre-approvals and prior authorizations for planned procedures, diagnostics and specialist referrals. We coordinate with treating clinicians and insurers to prepare complete submissions and follow up until a decision is issued. Our service suits individuals, families and corporate HR teams; we explain policy terms, expected timelines and alternative pathways when requests are declined. We act as a trusted administrative partner while respecting patient confidentiality and insurer protocols. We also assist employers with batch or group authorization workflows and advise on documentation best practices to reduce rejections and expedite care. For complex cases, we clarify appeal options and next steps when authorization is denied.
What to prepare
- Copy of Emirates ID or passport
- Valid health insurance card and policy number
- Referral from treating physician or specialist
- Clinical notes and test/imaging reports supporting the request
- Estimated cost or surgeon/hospital proforma (if available)
- Signed patient consent form for information sharing
How the process works
- Intake: collect patient, policy and clinical request details
- Document prep: assemble clinical notes, test results and referral forms
- Submission: file pre-authorization with insurer through portal or email
- Follow-up: track insurer response, provide additional documentation if requested
- Outcome & next steps: communicate decision and advise on alternatives or appeals
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
What is the difference between pre-approval and prior authorization?
Both terms refer to insurer permission before a service; pre-approval often applies to planned procedures while prior authorization covers specific treatments, medications or specialist referrals—process and requirements depend on the insurer and policy.
How long does the authorization process take in the UAE?
Typical insurer response times range from 24 hours for urgent requests to 5–10 business days for elective procedures; complex cases may take longer if additional clinical information is required.
Can AL SAHRAA submit on behalf of my employer for multiple employees?
Yes. We support corporate group workflows, handling batch submissions and liaising with insurers to streamline approvals for SME and large corporate clients.
What happens if an authorization is denied?
We will explain the insurer's reasons, review policy terms, advise on supplementary documentation or alternative treatments, and help prepare an appeal if appropriate.
Do you guarantee approval?
No service can guarantee insurer approval. We focus on accurate, complete submissions and timely follow-up to improve the likelihood of a favorable decision.
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