Claims Assistance — Submission & Follow-up for Health Insurance
Claims submission and follow-up for health insurance policies, ensuring accurate paperwork, timely filing and persistent follow-up with insurers on behalf of clients.
Overview
AL SAHRAA helps policyholders and employers submit health insurance claims with complete, insurer-ready documentation and clear guidance. We verify policy coverage, prepare and organise required forms, and lodge claims accurately to reduce delays. We actively follow up with insurers, monitor claim status, respond to queries, and escalate issues when needed so clients spend less time navigating processes. Our team communicates expected timelines and next steps at each stage. Service covers individual and group plans, pre-authorization support, hospital billing coordination, and assistance with reimbursements or direct settlement processes. We prioritise clear communication, confidentiality, and compliance with UAE regulatory and insurer requirements.
What to prepare
- Copy of health insurance card / policy number
- Original hospital or clinic bills and receipts
- Medical reports and discharge summary (if applicable)
- Invoice breakdown and provider payment receipts
- Doctor’s prescription and diagnostic reports
- Completed claim form signed by patient or employer
- Copy of Emirates ID and passport page (for expatriates)
How the process works
- Initial consultation to collect policy details and claim facts
- Document review and checklist preparation tailored to the insurer
- Submit claim to insurer and confirm receipt/reference number
- Track claim progress, respond to insurer queries, and provide updates
- Assist with appeals or escalations if claim is delayed or disputed
Why clients choose AL SAHRAA
- Admin-reviewed quotations before you proceed.
- Document coordination and progress tracking in one portal.
- Support for business, compliance, visa, insurance, and IT-related requests.
- Clear request history, updates, and delivery follow-up.
Frequently asked questions
How long does a typical claim take to process?
Processing times vary by insurer and claim complexity; we provide expected timelines after submission and follow up regularly to accelerate responses.
Can you submit claims for both individuals and corporate group plans?
Yes. We handle claims for individual policies, family plans and corporate group schemes, coordinating with employers or HR as needed.
What if my claim is rejected?
We review the rejection reason, advise on missing or additional documents, and assist with resubmission or escalation according to insurer procedures.
Do you charge for document review only if the claim is successful?
Fee structures vary; we outline any charges during the initial consultation and offer transparent options for one-off assistance or ongoing claim management.
Will you communicate directly with the hospital or insurer on my behalf?
Yes. With your authorization, we liaise with providers and insurers to obtain invoices, pre-authorizations and status updates to reduce your administrative burden.
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